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Home User Guides Directory Guides How to Review a Directory Listing
Saturday, 12 November 2011 15:32

How to Review a Directory Listing

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You can review businesses and organisations registered on the Lagos List Online Directory. However, to review a listing, you need to be a registered user. To review a business, you have to open its detailed view. The review box can be found at the bottom left corner of the detailed view of the listing. Note that the review box will only be visible if you are logged in. If you are not logged in, the review box will not be visible. Of course, you need to have a Lagos List account before you can login.

The aim of the review feature is to enable you share your thoughts and experiences with organisations, businesses, companies, and government institutions listed on the Lagos List directory. This we believe will help others in taking better decisions on which organisations offer quality services. It is also aimed at forcing businesses to offer better customer services, by making customer service issues open. However, we ask that you are polite with your review and straight to the point. Also try to get in contact with the business to solve your problems before writing negative reviews. Note that a review is not a forum where you ask questions, you only share your experiences.

How to write a review

Here are steps to follow when you want to write a review:

  1. The review box can be found at the bottom left corner of the listing you wish to review, if it is not visible, it means you are not logged in. So, log-in first. You need an Lagos List account to login. You can also login with your Facebook credentials if you link your Lagos List account with your Facebook account.
  2. Rate the business or organisation, by choosing from 1 to 5 in the Rate Now selection box, the more satisfied you are in a listing the higher the rating you should give it. Your rating should reflect your review
  3. Click on Write Review to expand the review box
  4. Your name and email will appear in their respective fields
  5. Write a title for the review
  6. Write the review following our review guidelines (See below)
  7. If you do not want your email to be shown on your review, uncheck Show my email
  8. Click send

If all is well, your review will be published. Your name will appear on your review. If you do not uncheck Show my email option in the review box, your email will also be displayed on your reviews.

Review Guidelines

We welcome your reviews, but we will like your review to be useful to other users. To achieve this goal we will appreciate it if you follow the following guidelines:

  • Your review must be based on your own personal experience with the business in Lagos. Do not write reviews based on hear say or based on your experiences with the business outside Lagos
  • Do not write a review that is misleading or inaccurate
  • Rate the business on a scale of 1 to 5 before sending your review PLEASE!!!
  • Do not use abusive and hateful words on your reviews
  • Your aim when writing review is to help other customers make better desicions
  • Write your review on the detailed view of the listing you are reviewing not an affiliates. For example if you want to write a review about the services of a bread maker, write it on the detailed view of the bead maker, not on that of a dealer or on another listing for that matter
  • Be as concise as possible.
  • Do not use your review to pitch another business, if you have a good review about a business write it only on its detailed view
  • Report inappropriate reviews using our contact page
  • Do not ask questions in your reviews. Share your experiences
  • Before writing a negative review make sure you have contacted customer care to resolve your issues
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